If there is no information management system and intelligent clock alarm hardware support, the floor personnel still need to notify the clock room to arrange a technician, or the technician needs to issue a manual order, which is then handed over to the waiter or the clock room to enter into the computer. This traditional operation mode of manual ordering and computer has the following shortcomings:
Hotline ordering: Ms. Lin
1. Manual ordering itself is prone to errors
Manual ordering can be very convenient Filling it in at will is not only convenient, but it may also lead to errors in filling, altering, transmitting, saving and organizing (putting it in a specific place after receiving it from the cashier), or even causing undue losses due to loss or damage.
2. The front desk checkout is delayed and the order is easily lost
When multiple batches of customers pay for multiple items at the same time, it is possible that a customer's order has not arrived, but at this time the customer's order has been settled. , causing a certain consumption order to run out.
After a guest changes rooms many times, it is easy for the ins and outs of the documents to be unclear and the guest cannot be found to pay, causing the order to be missed.
3. The cashier is busy, causing customers to wait too long
When multiple people pay for multiple items at the same time, it may be too busy and unable to be made in time, causing customers to wait too long.
4. Manual clock setting in a busy clock room is prone to errors, and the technician's response is unfair
There is a certain artificiality in traditional manual playing of cards, and there is no feedback from the technician on the clock setting, which is prone to unfairness.
5. The accurate clock time of technicians or rooms cannot be collected, resulting in a waste of precious resources
If the clock time of technicians or rooms cannot be determined, new guests cannot be arranged in time, causing guests to wait without knowing it. It is easy to cause customer dissatisfaction.
6. The clock room cannot get the technician’s arrival feedback information
The clock room cannot get the technician’s arrival feedback in time. Once the technician fails to arrive in time due to various reasons, the clock room does not know and cannot update the new person in time. go to. This may cause customers to wait in vain and cause trouble. If the clock room wants information about someone, they have to use the intercom to ask around. As a result, the communication channels are busy and the venue cannot be kept quiet.
7. When it is busy, the ordering speed of the bell room cannot keep up
When it is busy, because there are too many customers coming at the same time, the ordering pressure of the bell room is too great, it is easy to make mistakes, and the dispatch efficiency is low ,a waste of resource.
8. The floor staff cannot know the status of the room and the clock information of the technician at any time, causing chaos
The floor staff cannot know the status of the room and the clock information of the technician at any time, and they have to communicate with the clock room staff for a long time. Talk about it, resulting in untimely service, chaotic scenes, busyness with repetitive trivial tasks, and low efficiency.
9. Prevent technicians from stealing clocks or adding clocks privately
Consultation hotline: Ms. Lin can just contact a salesperson! ! !
When there are many people, some technicians deliberately reduce the time they spend serving customers, or privately increase their time without tipping them in order to get tips from customers.
10. The technician's own order is followed by others. Once a mistake is made, the responsibility cannot be determined in time, causing disputes
Only by realizing that the technician's order can be directly entered into the computer and responsible for his own order can the waiter be relieved to the greatest extent. With this work, the waiters can focus more on serving guests and improve the service quality of the entire venue.
11. Technicians’ clock attendance and commission details cannot be queried immediately
Technicians’ clock attendance cannot be announced immediately. Inquiries between technicians and statisticians will cause the statisticians’ work to be trivial and repetitive, and it is easy to make mistakes.
The fully intelligent card swiping clock alarm solves the difficult management problem of large-scale foot massage and health care clubs:
In recent years, competition among service venues such as foot massage and health care, sauna health centers, massages, and foot baths has become increasingly fierce. How to make the most profits? Transformation is a major confusion faced by current managers. At present, informatization, paperless, and automated management in the service industry have gradually become the mainstream. Traditional manual management has many unavoidable problems, such as:
High labor costs: including order execution personnel, accounting personnel, etc. Bells, bell ringers, service supervisors, consultants, etc.
make guests feel that the service methods are old and old-fashioned,
management is not standardized, and the service quality is not high
and it is difficult to treat old customers Personalized services lead to an unstable customer base and an inability to increase the return rate
Manual accounting is prone to errors, and individual waiters cheat, change orders, and rip off customers from time to time, resulting in internal management chaos
. A large amount of business data cannot be accurately saved, counted, and analyzed, causing managers to be unable to make correct judgments on business conditions. Therefore, they cannot adjust the business model and change business methods in a timely manner, resulting in a passive business situation, thus causing economic losses. Loss and reduced efficiency
For example
It is difficult to arrange technicians:
Due to the uneven arrival of guests, when there are few guests, technicians want to work more clocks. How to arrange technicians fairly? A difficult question.
When there is a shortage of technicians, guests may queue up to wait for technicians. How to record the guests' queues so that the next technician can go directly to the guest's room to provide services without going to the technician's room is also a problem.
For example
It is difficult for technicians to urge the clock and ring the bell:
It operates through the traditional method of manually answering the phone, from arranging technicians, technicians to start the clock, manual reminder of the clock, and technicians to ring the clock, each guest At least
calls are required. According to
guest consumption, there will be
calls in
hours. According to
seconds per call, approximately
people will be needed. Personnel answer the phone. Due to the uneven incoming calls, the line is often busy, and the workload of the clock room personnel doing the wiring will be very heavy.
Product advantages: Automated management eliminates loopholes and saves operating costs
It is aimed at spas, saunas, foot baths, beauty salons, chess and cards, and tea art industries. The card clock alarm integrates the current cumbersome room and hall management work. Integrated into one, it not only fully adapts to the consumption habits of guests in the management process, but more importantly, provides managers with more advanced management ideas and management tools, which are advanced, computer-based management, eliminate loopholes, and save investment and operating costs. Using a smart card swiping clock alarm system can save you more than one year in labor costs. In today's situation of soaring prices and difficulty in recruiting workers, relying on high-tech information management, optimizing management processes, and improving customer experience is the best choice in the leisure industry s Choice.
, Save clock room personnel operating costs:
The intelligent clock alarm has developed to the sixth generation of intelligent electronic clock room, combined with the clock alarm
Realize full information-based clock room management, no need Manual intervention can save at least
clock room personnel. Based on
monthly labor costs, it can save
10,000 yuan in labor costs per year
and save the operating costs of waiters:
Under normal circumstances, a
square leisure center must be equipped with at least
waiters. The intelligent clock alarm combined with the clock alarm
can be used to call for tea, call for service, billing, Realize zero paper orders (manual orders) in processes such as house cleaning, and information transmission is faster, more accurate and simpler, greatly reducing the workload of waiters and saving money on waiter manpower allocation
Above, click on a waiter
Calculation of monthly labor costs can save
10,000 yuan in labor costs a year
and save cashier operating costs:
The peak business hours of leisure places are generally concentrated in the evening, and the original telephone number In modes such as clock chiming, manual billing, and intercom calling, at least one cashier is required during peak periods, otherwise it is very easy to run out of orders, and the gain outweighs the loss. Using the smart clock management system, except for settlement and payment operations, other cashier tasks are completed by other employees on the clock
without front desk intervention. Only one cashier is required. Take it easy. Therefore, the intelligent clock alarm system can save at least
cashiers. Calculated based on the labor cost of one cashier
month, it can save
10,000 yuan in labor costs per year
Functional advantages Compared with other manufacturers' products, the advantages are:
, beautiful, high-end visual interface, multi-task system
, communication is more stable than traditional
and wireless mode, not affected by distance and environment
/> , Serial communication transmission distance is long, and the resistance to environmental interference is strong
, High-definition real-person voice clock reminder, broadcast reminder
The technician has arrived
, Built-in call service intercom function, the room is completely It can save the need for communication equipment such as telephones
and has its own intercom function. The private room can communicate with the service desk, cashier and technician room at will
. Compared with traditional similar products, its operation is simpler and more user-friendly
br/> , the menu can be flexibly designed according to customer needs
, the secondary development of the communication protocol is simpler and the development platform is provided free of charge, the public interface is provided free of charge and the corresponding technical support is provided.
, can automatically detect communications
, mature technology, customers can put forward personalized requirements for
customization,
free upgrades every year.
Intelligent clock alarm service process:
When guests enter the store
The reception staff will take the guests into the room according to the room status on the reception interface
Ask the guests if they have a familiar technician and what projects they are doing
br/> The receptionist opens a room on the
smart clock device
Makes an order and arranges a technician
The system automatically transmits the voice to the clock room
The speaker in the clock room broadcasts the voice message, and The computer display immediately displays
(
What project does the technician go to the
room to do
)
The technician receives the instruction and goes to the guest’s room
Intelligent clock alarm Finish swiping the card on the device to set the clock
The computer starts timing automatically. When the clock time is up, the room
smart clock device will automatically remind you with voice
that the technician has reached the time, and the technician will directly swipe the card to add or set the clock
and the guest will pay the bill.
The waiter orders tea, cigarettes and wine for the guests on the
intelligent clock device in the room, and the computer automatically records the account
The clock request service through the system self-service, and the message is automatically transmitted to the bar or Service Desk
The bar or service desk delivers corresponding services according to instructions.
Consultation phone number:
3
:
Contact person: Lin Xiaochun
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Fuxingtong IF7 bell alarm solves practical problems in club management